Privacy Policy

GDPR - General Data Protection Regulation 

 

Palm&Sole takes your privacy seriously. This privacy policy explains how we use any personal information we collect about you (including personally identifiable information) made available through https://www.palm-and-sole.com (Palm&Sole) website.

WHO IS PALM&SOLE?

Palm&Sole is a personalised made-to-order, hand-blended skincare and experience events business. Founded by Kathy Narayn Webb in Norwich. Skincare can be ordered on line, made to order or personalised recipe cards can be requested. The Sensory Beauty experience events invite special guests in Norwich and London o celebrate all that they are, here and now along with things that make us each unique. Guests to events make friends are offered personalised experiences - sometimes charities and small local businesses are supported.

HOW WE PROCESS YOUR PERSONAL DATA

The processing of information (your “personal data”), such as the name, e-mail address, postal address and/or credit card information relating to an identified or identifiable person (“data subject”) shall always be in line with the General Data Protection Regulation (GDPR). By means of this data protection declaration, we would like to inform the general public of the nature, scope, and purpose of the personal data we collect, use and process. Furthermore, data subjects are informed, by means of this data protection declaration, of the rights to which they are entitled.

Palm&Sole complies with its obligations under the GDPR by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.

REASONS/PURPOSES FOR PROCESSING INFORMATION

We use the personal information we collect to enable us to:

  • Promote and provide our Services
  • Resolve ticket problems
  • To maintain our own accounts and records
  • Verify your identity and the information you provide
  • Provide you with information that may affect your use of our Services
  • Communicate marketing and promotional offers to you

We may also use your personal data to communicate with you in the event of a change in our business practices, or our Terms of Service or Privacy Policy. We may also use your personal data to send you information, special offers and promotions.

Whenever you use a website or other internet service, a series of general data and information gets created and logged automatically. The same is true when you use the Palm&Sole site. This general data and information are stored in the server log files. Some of the types of information we may collect are:

  • the browser types and versions used
  • the operating system used by the accessing system
  • the website from which an accessing system reaches our website (so-called referrers)
  • the date and time of access to the Internet site
  • an Internet protocol address (IP address)
  • the Internet service provider of the accessing system
  • any other similar data and information that may be used in the event of attacks on our information technology systems

When collecting this general data and information, the Palm&Sole Site does not draw any conclusions about the data subject. Rather, this information is needed to:

  • deliver the content of our website correctly
  • optimise the content of our website as well as its advertisement
  • ensure the long-term viability of our information technology systems and website technology
  • provide law enforcement authorities with the information necessary for criminal prosecution in case of a cyber-attack.

Therefore, Palm&Sole analyses anonymously collected data and information statistically, with the aim of increasing the data protection and data security of the Palm&Sole site, and to ensure an optimal level of protection for the personal data we process. Whether we collect some or all of this information often depends on what type of device you’re using and its settings. For example, different types of information are available depending on whether you’re using a Mac or a PC, or an iPhone or Android phone.

We will never sell or rent your personal information to a natural or legal person, public authority, agency or body (“third party”).

WHAT INFORMATION DO WE COLLECT ABOUT YOU?

We collect information about you when you purchase a product via Square Space, Big Cartel or Mail Chimp websites. This information is GDPR compliant.

OUR MAILING LIST

If you wish to subscribe to our newsletters or email communications services, we will need to collect your email address in order to send our newsletters and/or email communications to you. Sensory Beauty Events and workshops are launched to the email database 24 hours before they are released on social media to enable loyal customers to purchase tickets in advance. These email addresses are stored with Mail Chimp and Eventbright. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. We will not use your email address for any purposes except: to send you the newsletters and/or emails you have requested; to maintain our subscription and unsubscription lists; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied; or, to notify you of changes to the Palm&Sole site, business practices, Terms of Service or Privacy Policy.

If you wish to unsubscribe from our newsletters or email communications services, please use the unsubscribe feature at the footer of our email communications or contact us here at theteam@palm-and-sole.com

HOW WILL WE USE THE INFORMATION ABOUT YOU?

  • We collect information about you to process your order, in case of an event cancellation, and, if you agree, to email you about future events. 
  • We will not share your information for marketing purposes with any other company or organisation. 
  • In processing your order, we may send your details to and also use information from credit reference agencies and fraud prevention agencies via Stripe. 

MARKETING

We would like to send you information about products, workshops and events that we will host. If you have consented to receive marketing, you may opt out at a later date. 

If you have purchased a ticket for a Sensory Beauty Event, you will be asked for consent to email you about the particular event you bought a ticket for. 

You have a right at any time to stop us from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please email theteam@palm-and-sole.com

ACCESS TO YOUR INFORMATION AND CORRECTION

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email theteam@palm-and-sole.com

COOKIES

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. 

You can set your browser not to accept copies and the above websites tell you how to remove cookies from your browser. 

OTHER WEBSITES

Our website sometimes contains links to other websites. This privacy policy only applied to this website so when you link to other websites you should read their own privacy policies. 

CONTACT POSSIBILITY VIA WEB FORMS

You may, if you wish, contact us in regards to our Services or any queries you may have via the contact form on our site. This contact form has been created to allow you quick and direct communication with us.  When contacting us via the contact form on the Palm&Sole site, the personal data you transmit is automatically stored. Such personal data transmitted on a voluntary basis are stored for the purpose of processing or contacting you. This personal data will never be transferred to third parties.

SECURITY

The security of your personally identifiable information is a priority to us. Unfortunately, no security system, or system of transmitting data over the internet, can be guaranteed to be 100 per cent secure. As a result, while we strive to protect your personally identifiable information, we cannot guarantee the security of our servers, the means by which information is transmitted between your computer and our servers, or any information provided to us or to any third party through or in connection with the Palm&Sole site. You provide all such information at your own risk.

YOUR RIGHTS & ACCESS TO YOUR PERSONAL INFORMATION

You have the right to access the personally identifiable information that is held about you. To obtain a copy of the personally identifiable information Palm&Sole holds about you please email your request to theteam@palm-and-sole.comWe’ll usually share this with you within 30 days of you asking us for it.

You are also entitled to object to us processing your information and ask us to stop using your information, including when we use your information to send you our newsletters or email communications services. If you would like to have your personally identifiable information on our database amended or deleted, please contact us at theteam@palm-and-sole.com and we will use commercially reasonable efforts to comply with your request in accordance with the provisions of this Privacy Policy. We may need to contact you or verify who you are in order to be sure that we are deleting or changing the appropriate information.

When requesting that personally identifiable information be amended or deleted, please keep in mind that there will be residual information that will remain within our databases, access logs and other records, which may or may not contain such personally identifiable information. This information will not be used for commercial purposes. However, we may use that information, from time to time, to recontact former members or visitors to the Palm&Sole site in certain limited circumstances – for instance, if required to do so by law.

You are also entitled to complain to a regulator. If you think that we have not complied with data protection laws, you have a right to lodge a complaint with your local supervisory authority.

CHANGES TO OUR PRIVACY POLICY

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 23 May 2018.  

YOUR ACCEPTANCE OF THESE TERMS

By using the Palm&Sole site, or by joining the Palm&Sole mailing list or otherwise providing information to us, you confirm your agreement to the terms and conditions of this Privacy Policy and our Terms of Service. If you do not agree to this Privacy Policy, please do not use the Palm&Sole site and do not register for any of the Services. Your continued use of the Palm&Sole site will be deemed your acceptance of the terms laid out in this Privacy Policy.

HOW TO CONTACT US

Please contact me if you have any questions about our privacy policy or information we hold about you via our Contacts page or email -kathy@palmandsole.com